Privacy policy

Kanopé Parfumerie gives particular importance to the treatment, confidentiality and security of your personal data.

You will find below clear, simple and complete information about the way we treat the personal data that you communicate to us or the data that we may collect while you visit our website, the way in which they may be transferred to third parties, as well as your rights and possibilities in terms of control of your personal information and protection of your confidentiality. Unless otherwise specified at the time of collection, this Privacy Policy does not govern any other information or communication that may recommend Kanopé Parfumerie to our affiliated retailers.

Kanopé Parfumerie, a company whose head office is located at 4834 Avenue Papineau, in Montreal, Quebec, Canada, H2H 1V6 (hereinafter, "Kanopé Parfumerie"), controls the personal data collected on the website https://kanopefragrances.com/ within the meaning of the regulations that apply to personal data, in particular, the regulation respecting the protection of individuals with regard to the processing of personal data and the free movement of such data, (hereinafter, the "GDPR" and "PIPEDA").

I. What kind of information is collected?

Personal data is all information concerning an identified natural person or a natural person who can be directly or indirectly identified by an identification number or by one or more elements specific to him/her, such as his/her surname, first name, date of birth, customer number, order number, photo, etc. 

 

II. When may we collect your personal data?

 

We may collect your personal data when you :

  • create a customer account on our website, or in our stores;
  • order products on our website;
  • authorize us to track your location;
  • make in-store purchases;
  • use our online services, such as chat;
  • agree to receive marketing communications from us by email, telephone, Internet notifications, SMS or mail, depending on your choice;
  • respond to surveys or satisfaction questionnaires based on your customer experience;
  • interact with our company via our official social network page or when we suggest that you reuse content that you have posted on a social network;
  • contact our customer service department;
  • send information requests to our company;
  • participate in an event organized by us or our partners;
  • participate in a contest, sweepstakes or other promotion;
  • browse the Internet using cookies or other similar technologies or when you click on advertisements for our products.

III. What personal data can we collect?

i- As part of the services we provide, we may need to collect certain data from you using electronic forms on our website, in certain stores, for various purposes (see Section IV for a list of processing purposes).

The information we may collect includes :

  • Your identity;
  • Your contact information (e.g. your e-mail address);
  • Your personal preferences regarding the products we market or in connection with the use of our website (e.g. language);
  • Information about your orders, their tracking and your purchase invoices;
  • Information you may provide to us for customer service purposes;
  • Your banking information if you place an order on our website;

Important: your bank details are encrypted on our third party servers. Payments are processed via a secure payment platform, requiring additional verifications, to guarantee the security of purchases made on the kanopefragrances.com website and to fight against fraud. The details that you communicate concerning your bank card when you place an order are always encrypted before being transferred by means of a SSL (Secure Socket Layer) protocol.

Personal data essential to Kanopé Parfumerie are marked with an asterisk on all personal data collection forms on our website, and in some stores. If you do not fill in these mandatory fields, Kanopé Parfumerie will not be able to answer your request and/or provide you with the requested services. Other information is optional and allows us to know you better and to improve our communications and services concerning you.

(ii) We may also collect certain data generated by your purchases of products and services, online or in store, in particular information concerning the amount and type of your purchases.

(iii) Finally, we may collect information about the use of our website, in particular information about your navigation (pages viewed, clicks on links, etc.). Some of this information may be collected using cookies placed in your Internet browser when you browse our website. For more information on cookies, please refer to section III of this policy.

If you apply for employment with our Company through our website, we may collect the following information:

  • Your identity;
  • Your contact information;
  • Your resume / curriculum vitae;
  • Your cover letter / application

IV. For what purpose is your personal data collected and used?

 

Kanopé Parfumerie processes your data for :

  • allow you to create a customer account on our website and in our stores;
  • manage your access to your customer account on the Internet;
  • connect to external third-party applications, for example when you create an account using an external application such as Facebook, Instagram, Pinterest, or Twitter;
  • process and manage your online orders and their delivery;
  • record purchases made at our counters and stores;
  • secure online transactions, prevent fraud, payment incidents and manage debt collection (see our terms and conditions for more details);
  • manage customer relations regarding any requests for information or complaints that you may make to us through our website, customer service or social networking pages;
  • monitor and manage any alerts that you may send us as part of our obligation of vigilance on cosmetics;
  • manage and optimize your customer experience by improving our knowledge of our customers;  
  • provide appropriate and tailored services, particularly when we improve our products and services;
  • organize statistical analyses to develop management, measurement and reporting tools to adjust and improve our sales, marketing and product manufacturing;
  • subject to your consent, to send you information about our offers, news and events through the medium of your choice;
  • contact you about contests or sweepstakes you enter through our website or applications;
  • manage your participation in any events for which you have registered; 
  • Manage any online job applications.

 

V. What legal reasons justify the processing of your data?

Kanopé Parfumerie processes your personal information :

  • to fulfill the contract agreed between you and Kanopé Parfumerie, to manage your access to your customer account and to process and track your orders;
  • within the framework of its legitimate interest for the objectives of marketing management, the security of its digital supports (websites, applications, etc.) and to fight fraud;
  • when you have agreed to the processing of your data, in particular for the purposes of managing our marketing, and of your navigation data by means of cookies, etc.

VI. To whom do we disclose your personal data?

 

Your personal data is processed by Kanopé Parfumerie staff. We ensure that only authorized persons within Kanopé Parfumerie have access to your personal data when it is necessary for the purpose of managing our business relations or to meet our legal obligations.

We may also share your personal data with :

  • subcontractors, such as :
    • Site hosting and maintenance service providers and providers of our electronic solutions for collecting personal data at counters and stores;
    • payment service providers;
    • Anti-fraud service providers;
    • Logistics service providers;
    • marketing solutions service providers;
    • providers of business development and social network communication services;
    • Customer service providers;
    • Event service providers;

Finally, Kanopé Parfumerie may share your personal data with third parties to meet its legal, regulatory or treaty obligations, or to respond to requests from approved legal authorities.

VII. Data transfer abroad

Some of the recipients of your personal data may be located abroad, in particular outside the European Economic Area.

All data transfers outside the European Economic Area are subject to appropriate safeguards, including contractual, technical and organizational safeguards, which comply with applicable regulations in terms of personal data protection.

VIII. How long do we keep your data?

The legal retention periods defined by Kanopé Parfumerie comply with the recommendations of the Office of the Privacy Commissioner of Canada and/or legal obligations covering Kanopé Parfumerie.

 

IX. What are your rights and how can you exercise them?

 

Under current regulations, in particular GDPR and PIPEDA, you have the right to access and rectify your personal data, to request its deletion, to oppose its processing for legitimate reasons and to obtain its limitation or portability, insofar as these conditions are applicable.

You can exercise these rights directly with Kanopé Parfumerie by sending a request to contact@kanopefragrances.com.



If at any time you no longer wish to receive details of our offers, information and events, you can unsubscribe by using the hypertext link provided for this purpose in each message we send you.

You may also file a complaint with the Office of the Privacy Commissioner of Canada. 

X. Contact details of the Data Protection Officer (DPO) and your right to file a complaint

For any question concerning the collection and processing of your data by Kanopé Parfumerie, you can contact the Data Protection Manager of Kanopé Parfumerie by sending a request to contact@kanopefragrances.com.

Cookie Management Information

This section is dedicated to our cookie management policy on the https://kanopefragrances.com website.

It has been designed to provide you with information on the origin and use of the navigation data processed when you use our website, as well as your rights.


What is a cookie? 

When you use our website, we may, at your option, place a text file on your terminal (computer, smartphone or tablet) via your web browser.

This text file is a cookie. During the validity or registration period, it will allow Kanopé Parfumerie to identify your terminal at each of your visits.  

Only the entity issuing the cookies is able to read or modify the information they contain.

You will find below information about cookies that may be placed on your terminal when you visit the pages of the website https://kanopefragrances.com.

. soit par Kanopé Parfumerie, soit par des tiers, ainsi qu'à propos des moyens qui peuvent vous permettre de supprimer ou de refuser l'installation de ces témoins.


What is the purpose of cookies sent to https://kanopefragrances.com?

There are several types of cookies, some of which are issued directly by Kanopé Parfumerie and its service providers, while others may be published by third parties.


  1.     Cookies issued by Kanopé Parfumerie and its service providers

Different types of cookies may be placed on your terminal while you use our website.

(i) "Essential" Cookies 

These cookies are essential for navigating our website, in particular for the operation of the ordering process. 

Deleting these cookies may cause problems in navigating the website and prevent you from placing an order.

These cookies are also necessary to follow the activity of Kanopé Parfumerie.

They can be installed on your terminal by Kanopé Parfumerie or by its service providers.

(ii) "Analysis and personalization" cookies

These cookies are not indispensable for navigating our website, but they can help you, for example, to carry out more efficient searches and optimize your shopping experience, while allowing us to better target your needs, improve our offer and optimize the functioning of our website.

(iii) "Advertising" Cookies

Cookies may also be used for advertising purposes. These cookies ensure that the advertisements you see are the most relevant to you. 


What's the point of seeing special offers and ads tailored to your browsing preferences?  

The aim is to present you with the most relevant offers and advertisements. Cookie technology allows us to display, in real time, the content most suited to your interests, deduced from your browsing history on our website. 

The interest you show in the content displayed on your device when you visit a website often determines the advertising resources of that site, which enable it to provide its services, which are often offered free of charge to users. You may prefer to see offers and advertisements that are relevant to you, rather than content that is of no interest to you. In the same way, Kanopé Parfumerie like its advertisers wish that their offers and their advertisements are presented to Internet users likely to be interested. 


Important information if you share your terminal with other users

If your device is used by more than one person, or if a device is equipped with multiple browsers, we cannot be certain that the services and advertisements sent to your device will correspond to your use of the device, and not to the use of another user. 

In such cases, the sharing of the use of your device with others and the decision regarding your browser's cookie settings is determined by your own choice and is your sole responsibility.


  1.     Cookies published by third party companies 

The publication and use of cookies by third parties on our website are subject to the privacy policies of those third parties.These cookies are not required to use our website.

On our website, we may include third party computer applications that allow you to share the content of our website with others, to inform others that you have visited our website or to provide them with your opinion about the content of our website. This applies in particular to the use of the "Share" and "Like" buttons on social networks such as Facebook, Twitter, Instagram, Pinterest, etc. 

The social network that provides these application buttons may identify you with this button, even if you have not used it while browsing our website.

In fact, this type of application button may allow the social network in question to track your navigation on our website, simply because your account on said social network is activated on your device (a session is opened) while you are using our website. 

We do not control how social networks collect information about your browsing on our website and the information associated with the personal data they hold.

We encourage you to read the privacy policies of social networks to learn more about the purpose, particularly advertising, of any navigational information they may collect via these application buttons. These privacy policies should allow you to exercise your choices with respect to these social networks, including changing your account settings.

Visit the websites of the above-mentioned social networks for more information about their privacy policies.


    III.    Managing cookies placed in your web browser

You can decide whether or not to allow cookies on your terminal.

By using the privacy browser extension available on our website, or by modifying your browser settings, you can choose whether or not to accept cookies on your device at any time, simply and free of charge.

(i) Choices Available to You Through the Cookie Acceptance Management Tool

The cookie acceptance management tool allows you to choose the cookies that may be installed on your terminal, except for essential cookies, which are required to navigate and place orders on https://kanopefragrances.com, and to manage Kanopé Parfumerie's business.

If you do not want Kanopé Parfumerie to set some or all cookies, you may notify us of your choice via the cookie acceptance management tool, which is accessible from the cookie information strip that appears the first time you use our website.

(ii) Choices offered by the browser privacy extension

The privacy extension of the browser allows you to choose which cookies can be installed on your website, except for the essential cookies that are required to navigate and place orders on https://kanopefragrances.com., and to manage the activity of Kanopé Parfumerie.

If you do not wish Kanopé Parfumerie to install some or all cookies, you can inform us of your choice via the cookie acceptance management tool, which is accessible from the cookie information strip that appears the first time you use our website.

(iii)The choices available to you through your browser (i.e. Internet Explorer, Safari, Firefox, Google Chrome, etc.).

You can adjust your browser settings as you wish, so that cookies are (a) accepted and stored on your device, or (b) rejected.

 

  1. Acceptance of Cookies  

If your browser is set to accept cookies on your device, the cookies embedded in the pages and content you viewed will be automatically saved on your device. 

  1. Refusal of cookies 

You can configure your browser for :

  • be regularly asked whether you wish to accept or decline cookies before a cookie is recorded;
  • Always refuse to accept cookies on your terminal.  

Important: Any adjustments you make to your browser settings regarding acceptance or rejection of cookies may change your Internet browsing and your access conditions to certain services requiring the use of cookies.  

For example, by refusing certain essential cookies, you may no longer be able to place orders on our website. 

If you choose to refuse to accept cookies on your device or if you delete cookies that have already been accepted, we are not responsible for any consequences in terms of degraded performance of our services resulting from the fact that we will no longer be able to accept or view the performance cookies required and that you have refused or deleted. 

 How to exercise your choice, depending on your browser 

Settings may vary depending on browser type. Details are usually found in your browser's help menu. We therefore invite you to consult your settings to find out what choices you have regarding cookies. 

Chrome:  https://support.google.com/chrome/answer/95647?hl=fr