Refund policy

 

Refund Policy

Kanopé Parfumerie attaches great importance to your shopping experience. However, given the nature of our products, please note that we do not accept returns and do not issue refunds, credit or exchanges for subjective reasons.

When making a purchase, it is important to choose your products wisely and to verify them before proceeding with payment. No returns will be made for subjective dissatisfaction.

A fragrance is a part of who we are. It reflects our personality and connects us to our emotions and memories. If you’re not sure which fragrance suits you best, we invite you to explore our creations with our 10-ml sizes or our “Discovery Box,” which includes six 2-ml samples, before purchasing a full-size bottle.

Here are a few examples of subjective dissatisfactions: appreciation of the smell of the products, a change of mind, the gift didn't please, etc. 

However, if you experience a skin reaction, please contact us. All products returned by a consumer to Kanopé Fragrances must be reported and approved by Kanopé Fragrances. The consumer must provide proof of purchase (invoice and/or confirmation email).

We assume no responsibility for any damage resulting from the misuse and/or conservation of products.

We will accept returns and exchanges only in the following cases:

Allergic reaction, or skin reaction 

Defective product

Back to allergy or skin reaction :

The consumer has a 30 day delay, if the product causes a skin or allergic reaction. In this case, he must contact the consumer service Kanopé: sonia@kanopefragrances.com, with proof of the reaction (photos) and proof of purchase (invoice) to make a refund.

Allergies, or skin reactions are the only reasons for a possible refund.

Before proceeding with a refund, you must return by mail the products closed in their original packaging, as well as any free samples or other promotional benefits, accompanied by the original invoice. The customer is responsible for return shipping costs

Be sure to include all the products you ordered and for which you will have a refund, then send us the proof/tracking number of the return shipment.

Please note that prior to any refund, the consumer service department will await receipt of the products concerned with all the elements indicated above.

Return damaged or defective product :

If the product is defective, you have a period of 7 days to contact the consumer service Kanopé sonia@kanopefragrances.com and make an exchange, or the establishment of a credit of the amount of your purchase to be used on our website.

In this case, you must return by mail the products closed in their original packaging, accompanied by the original invoice, then send us the proof/tracking number of the shipment.

Please note that we do not refund the fresh return or exchange fees.

The consumer service department will wait for proper receipt of the returned product(s) before making the exchange or credit for the amount of your purchase.

Customer Services :

For any questions, or need for information, you can contact our Kanopé service by email or phone:

sonia@kanopefragrances.com